Support / Contact

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01 / CONTACT

Let’s sort it out.

Questions about an order, your build, or getting MinimalPad configured? Send a message and include your order number when relevant.

Prefer email?support@minimalmacropad.comFor damaged or incorrect items, attach photos to your email.
Message received. We’ll get back to you by email.
Something went wrong. Please email support@minimalmacropad.com instead.

02 / RETURNS

Simple returns, clearly explained.

You have 14 days from delivery to request a return. Items must be unused and in their original packaging.

Start a return
01

Email before sending

Contact support@minimalmacropad.com with your order number. For damaged, defective, or incorrect items, include clear photos.

02

Pack it carefully

Change-of-mind returns need to be unused and in their original packaging. Return shipping is paid by the customer.

03

Refund or exchange

Once approved, choose a refund or exchange. If the item arrived damaged, defective, or wrong, MinimalPad covers the fix and return shipping.

Customs duties are charged by local import authorities and can’t be refunded by MinimalPad. Product price and any shipping charged by MinimalPad are refunded on an approved return.

03 / FAQ

Frequently asked.

Six quick answers from the MinimalPad FAQ.

MinimalPad runs ZMK firmware, not QMK/VIA. Configure keymaps, macros, and lighting through the browser-based ZMK Studio—no flashing or code editing needed for everyday changes.

If you’re coming from QMK/VIA, concepts such as layers, macros, and per-key RGB carry over through ZMK’s tooling.

MinimalPad is available fully assembled and ready to use, or as a DIY kit with the SMD components pre-soldered for you to finish with a soldering iron and the build guide.

A battery and USB-C cable aren’t included. You’ll need a rechargeable 3.7V LiPo battery with a JST connector and a regular USB-C cable.

You have 14 days from delivery to return your MinimalPad for a refund. The item must be unused and in its original packaging.

If it arrived damaged, defective, or wrong, email support@minimalmacropad.com with your order number and photos first. For change-of-mind returns, email your order number to start one.

MinimalPad covers return shipping when an item arrives damaged, defective, or wrong. For change-of-mind returns, return shipping is paid by the customer.

Customs duties aren’t refundable by MinimalPad. On an approved return, the product price and any shipping charged by MinimalPad are refunded; duty claims go through your local customs office.

DESIGNED AND BUILT IN AMSTERDAM

The minimalPad is was inspired from the DumbPad project from Imchipwood

Thank you for all the support